Support in the app
The support chat is built into the app. In an active order, there is also an SOS button: call to support, geolocation capture, and quick dial 112.
Open accountContacts
We are available every day. The fastest way is to contact support directly in the app — it sees your order and resolves the issue on the spot. You can also write via Telegram or email.
Telegram
Our bot will help you get started and answer questions.
Open the botFor inquiries, documents, and partnership proposals.
support@svobruki.ruFor business
Send a request. A manager will contact you within one business day and assemble a pool of workers.
Send a requestOperator phone
+7 (499) 705-63-03 is the phone number of the service operator, EXPERT AI LLC.
+7 (499) 705-63-03Working hours
Support responds daily from 9:00 AM to 9:00 PM. In an active order, emergency assistance is available 24/7 via the SOS button.
Requisites
The Svobodnye Ruki service is operated by a legal entity. The same details appear in the site footer and the offer.
Service operator «Свободные руки»
- Name
- ООО «ЭКСПЕРТ АИ»
- TIN / Tax registration code
- 3900049188 / 390001001
- OGRN
- 1253900013828
- Address
- 236016, Калининградская обл., г. Калининград, ул. Карла Маркса, д. 18, офис 411
- support@svobruki.ru
- Operator phone
- +7 (499) 705-63-03
Questions and Answers
How much does it cost to call a helper?
It depends on the task. Movers — from 500 ₽/hour, apartment cleaning — from 1500 ₽, handyman — from 500 ₽/hour, furniture assembly — from 800 ₽. You set the exact price yourself, and we suggest the market range.
How fast will the performer arrive?
For urgent tasks, we offer them to the nearest available performers — usually someone picks up the order in 2–5 minutes. You can also schedule it in advance for a convenient date.
When and how do I pay?
After the work is done. In cash to the performer or online by card. With online payment, the money is held in reserve and only goes to the performer after you confirm that everything is done.
What if the work was done poorly?
Describe the issue in the app — we'll involve support and arbitration. With online payment, the money is held in reserve, so it's easier to refund or withhold the amount in a dispute.
Need hands? Start with a task
Describe what needs to be done — and we'll find a performer nearby in minutes.
Create an orderPublication is free · payment after work