How it works

Order in 60 seconds

How It Works

Ordering a helper is like calling a taxi: describe the task, set a price, and the service will offer it to the nearest available hands. Payment after the job.

Create an OrderHow Much Does It Cost
  • Posting is free · usually accepted within 2–5 minutes
Customer with a phone and movers in the background
Finding a nearby worker7 nearby workers invited · 1:42

Four Steps to a Completed Job

Describe your task, set a price, get the nearest performer, and pay after the work is done.

  1. 1

    Describe the task

    What needs to be done, where and when. You can select several tasks at once — even from different categories. Photos and details will help the performer assess the scope in advance.

    Carry a sofa to the fifth floor
    Moscow, 5 Lesnaya St
    MoversToday, 14:002 peopleAdd a photo
  2. 2

    Set a price

    Per hour or for the entire job. We'll suggest the typical market price. The amount is fixed before publication — it cannot be increased without your consent.

    Per hourPer job

    Your hourly price

    700 ₽

    Usually 500–800 ₽/h

  3. 3

    Choose a performer

    We'll send the task to the nearest available Свободные руки on the line — in waves, like in a taxi. Usually someone accepts within 2–5 minutes. You see the rating and number of completed orders.

    Rustam, 344,9Verified

    132 jobs · 2.3 km · arriving in ~12 min

    1,800 ₽

    I have a partner; we can carry it without a lift.

    Awaiting confirmationCancel
    Aziz, 294,9Verified

    87 jobs · 3.1 km · arriving in ~20 min

    2,000 ₽

    I will bring a trolley and straps.

    Choose
  4. 4

    Pay after the job

    Check the result — and pay. In cash to the performer or online by card. With online payment, the money is held in reserve and goes to the performer only when you confirm that everything is done. After that, leave a review.

    Entrance 2, code 45K, fifth floor, no lift.

    14:01

    I will be there in 15 minutes with my partner.

    14:02
    Translated from Uzbek · original
    Payment after the job:CashBank transferOnline payment · coming soon

What if something goes wrong

We don't leave you alone with the performer. Support is available at every stage, and the service's arbitration resolves disputes.

The work was done incorrectly

Describe the problem in the app — we'll connect support. With online payment, the money is in reserve, so it's easier to refund or withhold the amount in a dispute.

Dispute and Arbitration

If you and the service provider cannot reach an agreement, the dispute is handled by the service's arbitration. We review the correspondence, photo report, and order history to make a decision.

Support and SOS Button

In an active order, the SOS button is always at hand: call support, record location, and speed dial 112. Support is available every day.

More about transaction safety

Frequently Asked Questions

How long does it take to place an order?

Usually about a minute. You select a task, specify the address and time, set a price, and publish it. Then the task is automatically sent to the nearest available service providers.

How quickly will the service provider arrive?

For urgent tasks, we offer them to the nearest available service providers — usually someone picks up the order within 2–5 minutes. You can also schedule in advance for a convenient date.

Can I order several different tasks at once?

Yes. You can combine multiple tasks in one order — for example, take out the trash, assemble a cabinet, and hang shelves. Even from different categories.

What if the work was done poorly?

Describe the problem in the app — we'll involve support and arbitration. With online payment, funds are held in reserve, making it easier to refund or withhold the amount in case of a dispute. More details on the 'Transaction Security' page.

Need help? Start with a task

Describe what needs to be done, and we'll find a performer nearby in minutes.

Create order

Posting is free · payment after completion

Create order